Bombardier Plans Office in Brazil
Bombardier Aerospace announced on August 10, 2011, that it will be opening its first Regional Support Office (RSO) in Latin America for its business aircraft customers by year’s end.
This full-scale RSO will be located in São Paulo, Brazil, alongside Bombardier’s already-established parts depot and Authorized Service Facility (ASF), OceanAir Táxi Aéreo.
The new facility is part of Bombardier’s global plan to provide international customers with access to regional support services in their own time zones and languages.
“In order to compete globally, you must be prepared to commit and deliver locally,” said Andy Nureddin, Vice President, Customer Services and Support, Bombardier Business Aircraft. “With this new RSO, we will be able to resolve customer issues more quickly, mitigate risks before they become issues and further improve support to our growing customer base in the region.”
The new RSO will bolster Bombardier’s support in Latin America in light of existing and anticipated regional growth. It will be staffed with Bombardier Business Aircraft employees, including an RSO Manager, a Field Service Representative (FSR) and a Customer Service Account Manager (CSAM). A Customer Liaison Pilot and additional FSRs will be added to the RSO staff later in 2012.
“The support needs of the Latin American market are evolving as business aviation is experiencing sustained growth in the region,” said Fabio Rebello, Regional Vice President, Sales, Latin America, Bombardier Business Aircraft.